- If using the online reservation system for room reservations or spa- & weekend packages, the credit card is for guarantee only. Payment is due at arrival to the Hotel.
- If booking a package by phone or email, you will be asked to pay upon arrival. Please advise our staff at the point of booking, if you are planning to use a gift voucher to pay a part or the entire amount.
- Day spa packages are to be paid in full when booking online, otherwise at the point of arrival at Asia Spa.
- Room & breakfast bookings: Cancellations are to be done by 2 pm the latest on the day for arrival. Cancellations later than that, or no shows, will be debited in full.
- Package bookings: Cancellations are to be done no later than 5 days prior to arrival. Thereafter full repayment will be done if a doctor’s note (medical certificate) is presented. Without valid doctor’s note there will be no repayment.
- Day Spa packages: cancellations should be done 48 hrs, prior to arrival at the latest.
The above mentioned clauses are relevant for guests and groups of up to 9 people. Please contact us if you are travelling with a group larger than that. We reserve the right to change our pricing. PLEASE NOTE! For booking of conferences or larger groups other rules apply.
FROM-PRICE WHAT DOES THAT MEAN?
From-price means that the price will vary depending on season as well as which day in the week you arrive. The from-price that is presented in each offer is the lowest available price. If you consult our online booking facility or call our booking department you will be advised of the price that is applicable to the dates you wish to book.
Significant restrictions of deliveries or circumstances that are out of the control of the hotel, will entitle us to terminate the contract without obligation to pay damages. (e.g. strike, fire, lockout, natural disaster, war or such like)
Phone: +46 340 69 01 80